I have an excellent relationship with Medden Web Design. If I have a problem or question they have set me up with a Basecamp account so that I can post my requests directly to them. They get back to me very quickly and efficiently with the answer or fix any problem that I may have. They speak my language, and always keep me informed of what they're doing as they're doing it.
I am very happy with the site they have created for me - and have received many compliments from my clients. Medden Web Design have also signed me up to Google Analytics which is a monthly report on who has viewed my site. I am finding this very interesting and helpful.